Refund Policy — IPTV Smarters Pro

Last updated: January 2026

At smarters-pro.ca, your satisfaction with IPTV Smarters Pro is our priority. This Refund Policy explains when and how you can request a refund for your IPTV Smarters Pro subscription. By purchasing a plan, you agree to the terms below.

15-Day Money-Back Guarantee. Every IPTV Smarters Pro plan is covered by a 15-day refund guarantee from the date of purchase, subject to the conditions described in this policy.

1. Eligibility for a Refund

You may request a full refund within 15 days of your purchase if:

  • The IPTV Smarters Pro service does not work on your device after our team has attempted to assist you.
  • You experience persistent technical issues that we are unable to resolve within a reasonable time.
  • The service delivered does not match what was described at the time of purchase.

2. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • More than 15 days have passed since your purchase.
  • Issues caused by your own internet connection, hardware, or network restrictions from your provider.
  • You refused to cooperate with our support team's troubleshooting steps.
  • Promotional, discounted, or Flash Sale offers expressly marked as final sale.

3. How to Request a Refund

To request a refund, contact us with your order details:

Please include the email used at checkout and a short description of the issue. Our team will respond within 24–48 hours.

4. Processing Time

Approved refunds are processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

5. Consumer Rights in Canada

This policy is provided in addition to any rights you may have under applicable Canadian consumer protection laws, including provincial consumer protection legislation. Nothing in this policy limits your statutory rights.

6. Contact

For any questions about this Refund Policy, reach us at contact@smarters-pro.ca or on WhatsApp at +44 7450 631011.

Scroll to Top